At NIRA Jewels, we take great care in preparing and packaging every order so that your jewellery reaches you safely and securely.

Shipping Policy

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 1–3 business days. Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation along with the available tracking details.

Delivery Timeline

Orders are delivered across India through our trusted logistics partners.

• Metro cities: 2–5 business days
• Other locations: 4–7 business days
• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays and other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be calculated and displayed at checkout based on the delivery location and order details.

Any applicable shipping charges will be shown clearly before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking information will be shared with you through your registered contact details.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

Delivery Address

Please ensure that your shipping address, mobile number and other delivery details are accurate before placing your order.

NIRA Jewels cannot be held responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete address
• Incorrect phone number
• Unavailability of the recipient
• Refusal to accept the shipment
• Failure to respond to the courier
• Incorrect PIN code

If an order is returned to us because of an incorrect address or repeated delivery failure, additional shipping charges may apply for re-shipment.

Cash on Delivery

Cash on Delivery may be available on eligible orders and locations.

Where COD is available, the applicable COD charge, if any, will be displayed at checkout.

For COD orders, customers may be contacted to confirm the order before dispatch.

Order Cancellation

Orders may be cancelled before they are dispatched by contacting our customer support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is approved before dispatch, the eligible refund will be processed to the original payment method within 15 days.

Returns & Exchanges

We want you to be happy with your NIRA jewellery.

If you receive an eligible product and wish to return or exchange it, please contact us within [X days] of delivery.

Return Eligibility

To qualify for a return or exchange:

• The product must be unused and unworn.
• The product must be in its original condition.
• The original packaging must be retained.
• All tags, accessories, certificates and other items supplied with the order must be included.
• The product must not show signs of wear, damage, alteration or misuse.
• The return request must be raised within the applicable return period.

Products that do not meet these conditions may be rejected after inspection.

Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Earrings and other products intended for direct skin contact, where applicable
• Personalised or customised jewellery
• Products specifically marked as non-returnable
• Products damaged after delivery due to improper handling or use
• Products showing signs of wear
• Products returned without their original packaging or accessories
• Products altered, repaired or modified by the customer

The product page will indicate where a specific item has different return or exchange conditions.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, missing an item or different from what you ordered, please contact us within 24–48 hours of delivery.

To help us resolve the issue quickly, please provide:

1. Your order number
2. Registered mobile number or email address
3. Clear photographs of the product
4. Clear photographs of the packaging
5. A continuous unboxing video, where available

Our team will review the information and determine the appropriate resolution.

Depending on the situation, the resolution may include a replacement, exchange, repair or refund.

Unboxing Video

For jewellery orders, especially higher-value or multi-piece sets, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

The video should clearly show the unopened package, shipping label, opening of the package, product and packaging received.

An unboxing video can help us investigate damage, missing items or incorrect products more efficiently.

Failure to provide an unboxing video will not automatically mean that a claim is rejected, but it may make it more difficult to verify certain transit-related issues.

Return Process

To request a return or exchange, contact our customer support team within the applicable return period.

Please provide:

• Order number
• Name
• Registered mobile number or email
• Product name
• Reason for return or exchange
• Supporting photographs or videos, where applicable

Our team will review your request and confirm whether the product is eligible for return or exchange.

Please do not send a product back without receiving return instructions from NIRA Jewels.

Once the returned product reaches us, it will be inspected. After successful inspection, the applicable refund or exchange will be processed.

Return Shipping Charges

Return shipping charges depend on the reason for the return.

If the product received is damaged, defective or incorrect, NIRA Jewels will review the case and provide the appropriate resolution.

For customer-initiated returns, applicable return shipping charges may be borne by the customer.

Refund Policy

Once a returned product has been received and successfully inspected, the applicable refund will be processed.

Approved refunds will be processed to the original payment method within 15 days.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer or payment provider.

Original shipping charges, COD charges or other applicable service charges may be non-refundable, except where the return is due to a damaged, defective or incorrect product.

Exchanges

Eligible products may be exchanged subject to product availability, return eligibility and the product being unused and in its original condition.

If the replacement product has a different price, the applicable price difference will need to be paid or refunded.

Failed Delivery & Returned Shipments

If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal to accept the parcel or repeated failed delivery attempts, the order may be returned to NIRA Jewels.

For re-shipment, additional delivery charges may apply.

For prepaid orders that are returned to us, any refund will be processed according to our cancellation and refund terms after deducting applicable non-refundable charges, where applicable.

Product Care

Jewellery should be handled with care.

To maintain its appearance:

• Keep jewellery away from perfumes, sprays and harsh chemicals.
• Avoid prolonged exposure to water and moisture.
• Remove jewellery before bathing, swimming or exercising.
• Store pieces separately in a clean, dry place.
• Avoid contact with cosmetics and household chemicals.

Normal changes in appearance caused by regular wear, exposure to moisture, chemicals, perfumes or improper storage may not be considered manufacturing defects.

Contact Us

For questions regarding shipping, returns, exchanges or refunds, please contact us:

NIRA Jewels

Email: nirajewels@gmail.com
Phone: +91 73387 22522
WhatsApp: +91 73387 22522
Business Hours: 10:00 AM – 8:00 PM

We are happy to assist you with your order and make your NIRA experience as smooth as possible.