Welcome to NIRA Jewels. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About NIRA Jewels

NIRA Jewels operates this online store to offer jewellery and related products to customers.

Throughout the website, the terms “NIRA Jewels,” “NIRA,” “we,” “us,” and “our” refer to NIRA Jewels. The terms “you,” “your,” and “customer” refer to the person accessing the website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our website or systems.
• Copy, reproduce or misuse our content without permission.
• Interfere with the security or functionality of the website.
• Provide false, misleading or inaccurate information while placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, slight variations may occur due to:

• Screen and device settings
• Photography and lighting
• Manufacturing or finishing variations
• Product batches
• Colour reproduction

Such variations do not necessarily constitute a product defect.

Customers are encouraged to carefully review product descriptions, dimensions, specifications and other information before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue products without prior notice.
• Correct product availability information.
• Cancel an order if a product becomes unavailable after the order has been placed.

If we are unable to fulfil an order due to product unavailability, we will inform you and process the applicable refund.

5. Pricing

All prices displayed on our website are in Indian Rupees (₹) unless stated otherwise.

Prices may change from time to time without prior notice.

We reserve the right to correct pricing errors, inaccuracies or typographical errors.

If an order has been placed at an incorrect price due to a technical or human error, we may contact you before processing the order. If the corrected price is not accepted, the order may be cancelled and the applicable amount refunded.

6. Orders

Placing an order constitutes an offer to purchase the selected products.

Once your order is placed, you will receive an order confirmation through your registered contact details.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel or decline an order in certain circumstances, including:

• Product unavailability
• Pricing or listing errors
• Incorrect customer information
• Suspected fraudulent activity
• Payment issues
• Delivery restrictions

If an order is cancelled after payment has been received, the eligible amount will be refunded according to our refund policy.

7. Payment

We accept the payment methods made available at checkout.

You agree to provide accurate and complete payment and billing information.

For Cash on Delivery orders, where available, additional verification or order confirmation may be required before dispatch.

NIRA Jewels is not responsible for failures caused by third-party payment gateways, banks or financial institutions.

8. Shipping & Delivery

Orders are processed and shipped according to our Shipping & Returns Policy.

Delivery timelines provided on the website are estimates and may vary depending on the delivery location, courier services, weather conditions, public holidays and circumstances beyond our control.

Please ensure that your delivery address and contact information are accurate.

NIRA Jewels will not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

9. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Shipping & Returns Policy.

Products must meet the applicable eligibility conditions before a return or exchange can be approved.

NIRA Jewels reserves the right to reject returns that do not comply with the applicable return requirements.

Approved refunds are generally processed to the original payment method within 15 days, subject to successful inspection and approval.

10. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, you must contact us within the timeframe specified in our Shipping & Returns Policy.

We may request photographs, videos, packaging information or other details to assess the issue.

After reviewing the case, we may provide an appropriate resolution, which may include replacement, exchange, repair or refund.

11. Jewellery Care

Jewellery should be handled and stored carefully.

Exposure to water, perfumes, cosmetics, chemicals, sweat, humidity and improper storage may affect the appearance or finish of jewellery.

Normal wear and tear, discolouration caused by external exposure, scratches or damage resulting from improper use may not be considered manufacturing defects.

Please refer to the product-specific care instructions, where provided.

12. Intellectual Property

All content available on the NIRA Jewels website, including:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Videos
• Illustrations
• Other visual and written materials

is owned by or licensed to NIRA Jewels and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services and other technology providers.

Your use of such services may also be subject to the respective third party's terms and policies.

NIRA Jewels is not responsible for the independent practices, policies or availability of third-party services.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

Website access may occasionally be suspended for maintenance, updates, technical issues or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, NIRA Jewels shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

This does not limit any rights or protections available to customers under applicable law.

16. Personal Information

Your use of our website and submission of personal information is governed by our Privacy Policy.

We take reasonable steps to protect customer information and use it for purposes including order processing, payment, delivery, customer support and other legitimate business purposes.

17. Changes to These Terms

NIRA Jewels reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once they are published on this page.

You are encouraged to review this page periodically for updates.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

NIRA Jewels
Email: nirajewels@gmail.com
Phone: +91 73387 22522
WhatsApp: +91 73387 22522
Business Hours: 10:00 AM – 8:00 PM